=ME
=THEM
Original Message Follows:
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Feedback type: Question
Area: Products
Comments:
======================
hey there, i was just in Champs today and saw a really awesome shoe so i took a picture of it with my phone- but i cant find it on your site.
Can you tell me what shoe this is?
http://i.imgur.com/mueRw.jpg
thanks!
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Date: 11/21/11 07:29:47 AM
Subject: Champs Sports FeedBack Form
Hello Eric,
Thank you for your email.
Due to the potentially serious email virus risks involved with opening
an attachment, we are unable to open and read any unsolicited emails
containing an attachment. We are also unable to view any images that may
be embedded within an email. Please resend your email in written form
in
order for us to better assist you.
Please let us know if we can assist you further.
Sincerely,
Mary W.
eCustomer Care
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Original Message Follows: ------------------------
its just an image; i took it with my cell phone camera. There is no
other way i can describe my shoe to you. If you spontaneously obtain a virus i would hope Champs has adequate virus protection software.
Can you please connect me with someone from Champs who is eager to
sell shoes and not looking out for the best interest of your computers?
Your computers arent my concern nor are they the answer to my
shoe related question. If you cant than i'm sure someone from another
shoe store will
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Date: 11/21/11 06:45:02 PM
Subject: Re: Champs Sports FeedBack Form
Hello Eric,
Thank you for your email.
If you would like you can upload your image to photobucket and add the
photobucket image into the email for us to view, but sadly, we do have
strict policies regarding attachments in emails and are unable to open
your message.
Please let us know if we can assist you further.
Sincerely,
Levi S.
eCustomer Care
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Thank you for your response Levi, but i do not have any attachments- i
have a link that is directed to an IMGUR account, the number one website for hosting images. I am not going through anymore hoops creating a
photobucket account, if anybody from Champs would like to click my
ultra-virus infected photo and identify which shoe it is, i would appreciate it.
if not i will take my business else wear.
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Date: 11/22/11 01:56:27 PM
Subject: Re: Champs Sports FeedBack Form
Hello Eric,
Thank you for your email.
Please let us know if we can assist you further.
Sincerely,
Benjamin K.
eCustomer Care
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Thanks for your reply Benjamin, i will take your generic letter as an
invitation to show me the door. That is fine, i will try to contact
Foot Locker and see if i have any luck with them. In the mean time, I
will share this experience with my peers online. It is a shame when a company
feels so large to cannot answer a simple question because of its policy
on viewing images inside an email. I would recommend this free
anti-virus from AVG to protect you from dangerous emails, that is if
anyone is brave enough to click on the link
http://free.avg.com/us-en/
cheers
Eric
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Date: 11/23/11 01:52:36 PM
Subject: Re: Champs Sports FeedBack Form
Dear Eric,
Thank you for your email.
Please understand that our policies regarding images and embedded links
are in place for the safety of all our customers. This is not to say
that we do not have security software or anti-virus software, it is
simply an additional precaution. Many other companies have similar
policies in place as well.
That said, I did view the image you provided and we do not carry that
shoe. I cannot provide an exact identification of that shoe for you
either, although it did look like there may have been a short
description on the price tag. The photo was not sharp enough to read the
tag.
Please let us know if we can assist you further.
Sincerely,
Robbin H.
eCustomer Care
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Thank you Robbin for eventually answering my question. Finally
after jumping through flaming hoops, now i know that you do cannot identify a shoe sold in your own stores. lol thanks for nothing, happy thanksgiving.
Eric
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Date: 11/23/11 06:39:29 PM
Subject: Re: Champs Sports FeedBack Form
Dear Eric,
Thank you for your email.
Sorry for the inconvenience, but the policy regarding downloading images
is strict and for good business reasons. May I suggest that you go to
the nearest Champs store and perhaps an employee would be able to
provide you with more information and availability after showing them
the picture of the desired shoe. Regardless of the situation, you are
important as a customer and we do value your business!
Please let us know if we can assist you further.
Sincerely,
Thomas V
eCustomer Care
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Thanks Thomas, I appreciate your response but unfortunately I cannot drive to my nearest Champs because i just sold my car, all my worldly possessions and decided to join the Amish to reject all technology. I just decided I cant live in a world where computer viruses can restrict the quality of customer service that businesses must rely on and worst of all- destroy a potential sale . I am glad I shared the series of unsuccessful emails with Champs because it has shown me the evils of technology. I just sold this computer and I hope the next letter of satire you receive will be by pigeon. I feel sorry that Champs is caged in a world burdened by technology and dictated by computer viruses, i wish you the very best.
Eric
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Date: 11/24/11 08:24:17 AM
Subject: Re: Champs Sports FeedBack Form
Hello Eric,
Thank you for your email.
I am hoping that you have not sold your computer yet so that you may get this response. As far opening attachments and pictures, this was not a practice of ours due to the amount of emails that we receive on a daily basis containing attachments. However we now allowed our associates to open and view attachments. The shoes that you are referring to in your picture are the Jordan Sky Hi Court Low - Leather.
Please let us know if we can assist you further.
Sincerely,
Wendi L.
eCustomer Care
i changed their policy. win.
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